How to Reclaim Training Units from a Student

If a student no longer needs Training Units (TUs), such as if a student leaves your organization or a student no longer needs TUs to pay for training, the TUs can be reclaimed and assigned to another student.  Follow these steps to reclaim TUs.  Note that you must have the Training Unit Manager role for your organization in order to reclaim TUs. Once TUs have been spent, they can no longer be reclaimed.

1. Login to the Education Services Portal (ESP).

2. Go to TU Management > Client Account.

   

3. Locate the TU Code from which you would like to reclaim TUs and click the chevron to expand it.

   

4. Locate the Credit from which you would like to reclaim TUs and select Actions > Reclaim.

   

5. Enter the number (No) of Credits (TUs) that you would like to reclaim and the Reason for reclaiming.  Click Submit.

   

6. Repeat steps 3-5 as necessary to reclaim all of the TUs from a particular student.

Email support@mail.education.f5.com if you have questions or need assistance.