How to submit documentation for a tax-exempt refund

To receive a tax refund, the request must go through the credit card processing agency for the Education Services Portal (ESP), Paddle.

Please follow the steps below to request a refund. 
 

• Locate your Receipt: Find the Paddle transaction email containing your receipt.
• Contact Support: Email assist@paddle.com or use the chatbot on paddle.net.
• Provide Documentation: Include your Order ID and your tax exemption certificate, tax ID, or VAT ID in the request.
• Wait for Review: Paddle's team will review the documentation to confirm eligibility.
• Verification: Once approved, the tax amount will be refunded to your original card or PayPal account within a few days.

Paddle is very responsive when handling tax refunds, but if you do encounter issues, please email support@mail.education.f5.com for assistance.